Our cable internet has been out for about four days now. Nice huh? Mason finally had time to call them yesterday and after two separate phone calls with the same result and different explanations, I decided to step in. You know, with all my computer expertise and what not... Mason got two people reading from a book yesterday. Today, I did not. However, I had the attitude, and the phone call was a bust from the start. It was so bad, that I even realized at one point the absurdity of us both. At one point the guy says that he has over 25 years of experience doing this, I should have hung up.
Actual conversation blurb following this statement
"Really?" I said "well, good for you. I've been developing software for 10 years and when I find out that my husband has been told by your people that the antivirus software update is what caused the problem when there is no established connection, I know it's BS."
You know what sucks worse than arguing with a stranger? No? It's when he tells me to do something that I've already done fifteen times with my computer and my work laptop (which consequently isn't working either). I tell him as much and he replies "Well, I guess you're going to do it again." No you di-in't
In a spiteful rage, I unplug the modem, literally count out ten seconds OUTLOUD since he told me to do exactly what he says, and then plug it back in. Never mind that I unplugged the damn thing entirely the night before and then we plugged it back in this morning and it still didn't work. Never mind that, but fine, I'll humor you and your 25 years of experience. He instructs me to try it again. I snuff - noticeably.
This time it works.
silence. OMG, do I lie?
"Did it work?", he asks in a sarcastic tone
silence. What do I do, I've made a complete ass out of myself. Lie, Lael, Lie!!!
"Yes, it works."
I am defeated. Why didn't you lie?? What is wrong with you??
He says to me, "interesting, I didn't do anything. The connection works, it's your computer like we've been saying. Not our problem." I know he reset the modem. I know he did. I know it, I know it, I know it.
The call ended.
I feel like a trapped animal with no choice but to live with the insult of our service provider.